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Detect & Alert on Critical Customer Impacting Issues
Sentry measures and reports on the issues that affects customers the most. The single QoE score, produced by proprietary Telestream algorithms, is a true reflection of the customer experience. It is only confidence in the quality of delivery that reduces churn while increasing operational efficiencies.
Highlights
. Ensures regulatory compliance with comprehensive audio loudness and caption monitoring
. Reacts before the customer reacts to avoid costly viewer dissatisfaction
. QoE scoring correlates directly to the quality of the viewing experience
. Actionable alerts with reason codes facilitate fast troubleshooting
Whether monitoring one channel or over a thousand, Sentry monitoring capability can expand to match capacity and geographic footprint growth, and the evolution of functionality requirements. Sentry’s software-based solution protects investment and future-proofs the monitoring system as standards and technologies change.
Highlights
. Future-proof your monitoring network to encompass new technologies and services
. Easily configure measurements and alerts for every service at every point in the workflow
. Scalable monitoring of a few services to over a thousand
Picture Quality Assessment
The TekMOS measurement—unique to Telestream—is a picture quality scoring system that makes it easy to identify troubled content. TekMOS employs a machine-learning algorithm to create a model from a large set of training images. It then computes scores based on this model without requiring any reference video. The objective TekMOS scores have a very high correlation with the subjective scores gained from visual inspection by human observers.
Highlights
. Finds both quality issues pervasive throughout the content, and quality issues present for shorter durations within the program
. Graphical results make it easy to visualize the quality scores and determine the reason for low scores (tiling, blurriness, or noise)
. Provides an overall assessment of content quality without having to look at a long list of individual defects
Whether the distribution and delivery network is linear, OTT, or cloud-based, Sentry provides a single tool for monitoring network performance and identifying issues. Aggregate key data and analytics provide a comprehensive network overview with a common and consistent set of measurements to simplify diagnosis, and reduce the time to remedy complex issues.
Highlights
. QoE and QoS measurements and connectivity solutions for linear broadcast, OTT, and RF
. Monitor using an appliance, virtual instance, or in the cloud
. Unified monitoring for mixed linear and OTT networks
. Easy integration into 3rd party NMS through a RESTful API
Sentry’s alarms warn network operations teams of potential problems before they impact customers. Engineering personnel are supplied with a range of in-depth measurements and analysis easing fault diagnosis on reported issues. An accessible database compiling the previous 90 days of detailed operational data produces highly informative, tailored reports for easy trending and business analysis.
Highlights
. 90-day historical reporting to support compliance and service level agreements
. Comprehensive QoS, QoE and Picture Quality (PQ) measurements
. Configurable program alert dashboards for use in operations
Sentry’s OTT streaming solutions provide real-time visibility and quality of experience measurements to ensure excellence in content delivery. This software solution provides monitoring and diagnostics for live streaming at key locations, including AWS Services, virtual private networks, and CDNs.
Highlights
. Monitor the network from ingest, through encode, after the packager, and CDN
. Deploy Sentry where needed with cloud, virtual private network, and datacenter options
. Ensure seamless profile switching with IDR/EBP validation
. Support for various DRM and encryption systems
. Zixi and SRT reliable transport for lossless monitoring of unicast streams
Sentry provides visibility to operational performance across the hierarchy of a broadcast station giving you an opportunity for standard work and tools. This will maximize your investment and minimize inefficiencies associated with multiple processes and methodologies at different levels in the broadcast group organization.
Highlights
. Contribution link monitoring ensures that all content, sent or received, is problem-free
. Gain visibility into the entire network at the local, regional, or national level
. 90-day historical reporting to prove your compliance and service level agreements
. Full ingest and playout monitoring: verify compliance and transmission
Deployed by service providers worldwide, Sentry’s quality of experience and perceptual quality measurements are based on years of experience in real environments. Sentry is designed for large-scale network deployments with repeatable and accurate measurements, giving operators confidence in the quality of delivery to subscribers.
Highlights
. Ensures regulatory compliance with comprehensive audio loudness and caption monitoring
. Reacts before the customer reacts, to avoid costly viewer dissatisfaction
. QoE scoring correlates directly to the quality of the viewing experience
. Fast troubleshooting through actionable alerts with readily understandable reason codes
